How can we help?
Most questions are solved in under two minutes with the guides below. If you’re still stuck, email us at support@motivationalhypnotherapy.com — a real person replies within one business day.
📱 My app purchases are missing or won’t play
This is the most common issue we see, and it almost always happens after a new phone, an iOS update, or reinstalling the app. Your purchases are safe — the app has simply lost track of them. Here’s the fix:
- Check your Apple ID. Make sure your device is signed in to the same Apple ID you used when you originally bought your sessions (Settings → your name at the top).
- Restore your purchases. Open the app, go to the Store tab, and tap Restore (usually at the top of the page). The app will re-download your purchased content.
- Still stuck? Delete the app, reinstall it from the App Store, then go to the Store tab and tap Restore again.
If none of that works, email us with your purchase receipt and we’ll verify your purchase and get your programs to you another way. You will not lose what you paid for.
⬇️ My download link is broken or missing
For programs purchased on this website:
- Log in at My Account — your order history and downloads live there.
- If a download won’t start or a link has expired, email us the program name (and order number if handy) and we’ll send you a fresh working link.
Tip: download to a computer or directly to your phone’s Files app, then add the audio to your favorite player. Your downloads are yours to keep.
⏱️ How long are the programs? (And what are the 8-Hour editions?)
Our standard Sleep Learning System programs run about an hour. They’re designed to guide you into deep relaxation as you fall asleep — the session does its work as you drift off, so you don’t need audio playing all night for the program to be effective. Many listeners simply set the track to repeat if they like it continuing.
We also offer 8-Hour editions of select programs — extended versions built to play through the entire night. You’ll see “8 Hour” right in the program title. Both formats use the same techniques; choose whichever fits how you like to sleep.
💳 Refunds
Bought on this website: email us and we’ll take care of you. Refunds are initiated on our side right away; banks typically take 5–10 business days to post the funds back to your card.
Bought inside an iPhone/iPad app: Apple handles all App Store billing directly, and merchants are unable to issue App Store refunds ourselves. Apple makes it easy: go to reportaproblem.apple.com, sign in with your Apple ID, find the purchase, and choose Request a refund.
💌 Join the newsletter
Want new program announcements and subscriber-only offers? Email support@motivationalhypnotherapy.com with the subject “Subscribe” and we’ll add you.
Still need a human?
Email support@motivationalhypnotherapy.com. Include the program name and, for purchase issues, your receipt — it helps us fix things on the first reply. We answer within one business day.
— Joel Thielke & the Motivational Hypnotherapy Team