Support
Questions, problems, or something not working? Everything below covers the most common questions — and if you don’t find your answer, email us and a real person will reply.
Email: support@motivationalhypnotherapy.com
We read every message and usually reply within 24–48 hours.
I paid for programs before — how do I get them back?
Your purchases are permanent and tied to your Apple ID. You never have to buy anything twice.
- Open the app
- Go to Settings (the gear icon)
- Tap Restore Purchases
Everything you’ve bought will unlock again. If you bought Unlock All, the whole library comes back.
Make sure you’re signed in with the same Apple ID you originally purchased with — that’s the single most common reason a restore comes up empty. If it still doesn’t work, email us with the approximate date of purchase and we’ll sort it out.
My playlists disappeared after updating
Your purchases are safe — this only affects saved playlists.
The app was rebuilt from the ground up, and saved playlists don’t carry across from the older version. Every program you own is still yours and restores automatically. You’ll just need to build any playlists again.
We’re sorry for the inconvenience. The new playlist builder is faster, and a playlist can now loop all night.
How do I create a playlist?
- Open the app to the home screen
- Under Playlists, tap Create a playlist
- Give it a name and tap Create
- Tap Add programs, choose what you want, then tap Done
- Tap Play
It saves automatically and stays on your device. You can also add a program to a playlist directly from that program’s page.
Worth knowing: a playlist isn’t several sessions back to back. You go under once — the induction plays a single time, each program plays while you stay deep, and there’s one ending at the very end. That’s why stacking three programs feels like one long session rather than three short ones.
Tip: adding the same program twice makes the night longer and reinforces that program. That’s deliberate, and it still works.
Can I play something all night?
Yes. Turn on Repeat all night and it repeats until you stop it. When repeat is on, the wake-up ending is left out — there’s no sense being woken at 3am.
If you’d rather it stop on its own, use the sleep timer in the player.
Can I change the induction?
The induction is the part that guides you down before the program itself. You can choose which one you get before you press play:
- Short — quickest way down
- Long — a deeper, more gradual descent
- Sleep — designed to take you into sleep rather than back out
- Plus the classic Beach, Speed and Staircase inductions
You can also choose how the session ends — Wake brings you back alert, Sleep leaves you down, and None simply stops.
The audio won’t play
Programs stream the first time you play them, then stay on your device.
- Check you have a working internet connection for the first play
- Check the volume, and that the silent switch isn’t on
- If a session stalls, close the app fully and reopen it
Once you’ve played something through, it works offline. If you’re building a playlist for a flight, play it once on wi-fi first.
Is this medical treatment?
No. These are hypnotherapy and meditation recordings for general wellbeing and relaxation. They are not medical treatment and are not a substitute for care from a qualified professional. If you’re dealing with a medical or mental-health condition, please speak to your doctor.
Please don’t listen while driving or operating machinery.
Refunds
Purchases go through Apple, so refunds are handled by Apple rather than by us. You can request one at reportaproblem.apple.com.
If something isn’t working, email us first — most problems are quick to fix, and we’d rather sort it out than have you go without something you paid for.
Still stuck?
Email support@motivationalhypnotherapy.com and tell us which app you’re using and what happened. A real person reads every message.
All programs are created by Joel Thielke, a Certified Clinical Hypnotherapist.